Here is the full German version:
1. Shipping & Delivery
We ship OLVÉRA products from our warehouse in Germany via DHL.
Shipping Costs
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Standard shipping within Germany: €3.99
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Free shipping: On orders of €99.00 or more
All applicable shipping costs will be displayed at checkout before you complete your order.
Delivery Time & Delivery Area
The estimated delivery time is 2–4 business days, unless otherwise stated on the respective product page.
For orders paid in advance, the delivery period generally begins upon receipt of payment. For other payment methods, it generally begins upon completion of the contract.
We currently deliver exclusively within Germany.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation by email.
If tracking is available, the email will contain a tracking link through which you can monitor the current status of your shipment.
2. Returns & Refunds
Right of Withdrawal
You can withdraw from your purchase within 30 days of receiving the goods without stating a reason.
To exercise your right of withdrawal, please inform us of your decision by a clear statement, for example by email to:
Email: info@olvera.de
If available, you can also use the electronic withdrawal function in our online shop.
How to Return Your Order
After you have informed us of your withdrawal, you must return the goods within 14 days to the following address:
OLVÉRA / c/o Packsy24
Daimlerstraße 11
73655 Plüderhausen
Germany
Please ensure that the goods are returned within the specified period.
Return Shipping Costs
In the event of a standard withdrawal, you bear the direct costs of the return.
Refunds
We will refund the relevant payments, including any refundable standard shipping costs, within 14 days of receiving your declaration of withdrawal.
We may refuse the refund until we have received the returned goods or you have provided proof that you have returned the goods, whichever occurs earlier.
As a general rule, the refund will be issued using the same payment method you used for the original transaction, unless otherwise agreed.
3. Damaged or Incorrectly Delivered Goods
If your order arrives damaged or you receive the wrong item, please contact us at info@olvera.de and provide your order number.
Photos of the affected item can help us review and process your request more quickly.
Your statutory rights regarding defective or incorrectly delivered goods remain unaffected.
4. Natural Variations in Olive Wood
Olive wood is a natural material. Variations in grain, color, and appearance are therefore to be expected. These natural characteristics make each piece unique and do not automatically constitute a defect.
Your statutory rights in the event of actual defects remain unaffected.
5. Contact
If you have questions about shipping, delivery, returns, or refunds, please feel free to contact us:
Olvéra Limited
Email: info@olvera.de
Phone: +1 914 303 8260