Frequently Asked Questions
Why does every piece of olive wood from OLVÉRA look different?
Olive wood is distinguished by its unique grain, color, and texture. No two pieces are exactly alike—your OLVÉRA piece therefore has its own distinctive natural character and individual features.
Will my product look exactly like the pictures on the website?
Not necessarily. The product photography shows the general design and appearance; however, the natural grain, color shade, knots, and other features may vary from piece to piece. It is precisely these differences that make each item unique.
Is olive wood suitable for daily use in contact with food?
Yes. Olive wood is naturally well-suited for use in the kitchen as well as for serving. Every OLVÉRA product is designed to combine everyday functionality with the natural character of the wood.
How should I clean my olive wood product?
Clean it carefully by hand with warm water and mild dish soap. Avoid soaking the wood for extended periods; afterward, wipe it dry thoroughly with a clean cloth and allow it to air dry completely.
Can I put olive wood in the dishwasher?
No. Dishwasher cycles expose natural wood to heat and moisture over time, which can cause the wood to dry out, crack, warp, or lose its natural finish. It is recommended to wash the wood by hand.
Does olive wood need to be treated with oil?
Regular care helps preserve the natural appearance of the wood and prevents excessive drying. Apply a suitable, food-safe wood oil as soon as the surface feels dry; please follow the care instructions provided with the product.
What should I do if my olive wood shows minor wear or changes color?
Natural wood may develop subtle changes over time due to regular use, exposure to moisture, and fluctuations in temperature. Minor variations, marks, or color nuances may be part of the natural character of olive wood. Proper cleaning, drying, and care help preserve the product.
How long does my OLVÉRA olive wood product last?
With proper care, olive wood kitchen utensils can be enjoyed for many years. Hand washing, drying thoroughly, avoiding prolonged soaking, and regular treatment with nourishing oil help preserve the wood and its natural character.
How should I care for my olive wood product between uses?
Keep it clean and dry; avoid prolonged contact with water or excessive heat. Store it in a dry place with adequate air circulation and treat the wood from time to time as soon as it begins to feel dry.
How do shipping and returns work?
We currently offer shipping within Germany; delivery is free for orders of €50 or more. Detailed information on delivery times, shipping costs, returns, and the applicable terms and conditions can be found on our “Shipping & Delivery” and “Returns & Right of Withdrawal” pages.